Computer-based training systems for store-level staff are already delivering on their promise to slash costs for large chains with many employees and high rates of turnover. But now even smaller retailers are increasingly turning to personal computers to do their teaching. "This is what we need to start doing to keep pace with the competitive environment," said Guy Desautel, co-owner of Wally's Supermarkets, Grafton, N.D., a three-store independent operator. "We are dealing with 1990s ...

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