In the near-term future, retailers will touch their customers in the stores with developing technologies such as wireless communications and kiosks. Some of the executives participating in SN's Technology Roundtable said they have already started to use these systems. For example, Ken Pink, vice president, information systems, Harmons, West Valley City, Utah, is putting wireless point-of-sale in new stores for on-the-spot checkouts. "Wireless is absolutely going to revolutionize the way we ...

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