SAN JOSE, Calif. -- Dorothy Lane Market and its wholesaler Supervalu relied on extraordinary customer service to help win the gold in the second annual Retail Merchandising Challenge, a competition held during the International Dairy-Deli-Bakery Association's convention here late last month. Teams of deli associates from three supermarket operators went up against each other, in a test of technical skills, merchandising savvy and creativity. Top winner Dorothy Lane Market, Dayton, Ohio, ...

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