Although not being able to find a product in supermarkets is often an unavoidable occurrence, it can tarnish a retailer's image in the eyes of consumers. SN asked shoppers how they handle the disappointment of out-of-stocks and how it shapes their opinion about the local grocery store. John Policka, 54, building contractor, Norton Shores, Mich. "If I don't find what I'm looking for at a store, I'll leave and go elsewhere and look at another store for the same thing. I'd eventually start ...

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