EAST BRIDGEWATER, Mass. -- Shaw's Supermarkets here has found that an "English as a Second Language" program for distribution center personnel has helped reduce turnover and improve productivity. Moreover, a companywide effort to make employees more sensitive to diversity issues is also helping. Ruth Bramson, senior vice president, human resources, revealed the new employee training approach during a recent interview with SN. After being tried in one warehouse, the program was rolled out ...

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