Retailer successes with computer-based training, including savings from reduced training time and greater consistency, have encouraged CBT's expansion beyond educating cashiers. Several retailers, including some of the nation's largest companies, are employing CBT modules specifically for deli, bakery and safety training. CBT is even being used for less tangible topics, such as counseling and supervisory skills, as part of training programs at the managerial level. A&P, Montvale, N.J.; ...

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