WHITE SULPHUR SPRINGS, W.Va. -- Consultants have lots of sophisticated tools to motivate retail employees, but retail leaders know at least one simple, real-world solution: Get rid of employees who are jerks. "It's important to give people mentors, but you don't want a jerk to do the mentoring," said Jeffrey A. Rein, president and chief operating officer of Walgreen Co., Deerfield, Ill. "If you can avoid hiring jerks, your company would be better off. When you see jerks in your ...

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