BALTIMORE -- Speakers at Natural Products Expo East here had this wake-up call for small retailers: The industry is going mainstream, so it may be time to reinvent yourselves. "When Wegmans [Food Markets] receives more letters and calls of complaint about being out of stock on tofu than on anything they've ever gotten calls about before, you know that times have changed," said Chris Kilham, a marketing consultant from Lincoln, Mass., who spoke at a seminar called "The Cowboy Report: How the ...
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