CHICAGO -- Lowe's Food Stores, Winston-Salem, N.C., and Finast, Maple Heights, Ohio, are furthering the benefits gained at the front end from computer-based training by moving toward company-wide use of the technology. Lowe's, which cut cashier training time in half and reduced produce shrink through better product identification, is now designing interactive programs to improve customer service and store manager performance. Finast plans to educate employees in disciplines as varied as ...
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