SCOTTSDALE, Ariz. -- Employee retention is one of the biggest problems for supermarkets today, and a study unveiled here last week provides compelling evidence that retailers need to act on the problem quickly. The study, which was conducted for the Coca-Cola Retailing Research Council, says the annual cost of employee turnover in the North American supermarket industry exceeds industry profits by more than 40%. The report describing the research provides new tools retailers can use to ...

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