PORTLAND, Ore. -- Retailers are overlooking consumers in their rush to consolidate and achieve money-saving synergies, resulting in a serious breakdown in consumer loyalty, the chairman of Bruno's Supermarkets, Birmingham, Ala., told an industry conference here last week. "Mergers are driven by synergies, and consumers are just an afterthought," Terry R. Peets told the sixth annual Food Industry Leadership Conference sponsored by Portland State University. "When retailers rationalize ...
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