PALO ALTO, Calif. - Richard Draeger, owner of Draeger's Supermarkets headquartered here, had all he could stand. The operator of decidedly upscale supermarkets in Los Altos, Menlo Park and SanMateo wanted a weapon he could use when health inspectors came into his stores to, what he called, "arbitrarily enforce" health standards. "We wanted a system in place that could document that our [refrigeration] system was operating properly," Draeger said. "We were having problems with the health ...

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