GRAND RAPIDS, Mich. -- When the call came -- in this case, recall -- Gordon Food Service was ready. The wholesaler/retailer based here had to activate its recall playbook recently after some of its private-label deli meat products were named as part of the massive nationwide callback of items manufactured by Bil Mar Foods, a subsidiary of Chicago-based Sara Lee. The company's recall plan -- highly organized, customer-intensive and technology-assisted -- followed guidelines established by ...

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