PALM DESERT, Calif. -- Replenishment and category management programs have decreased costs and increased sales for Johnson & Johnson and its retail partners. "The benefits are real. Replenishment programs have yielded significant reductions in inventory, paperwork and waste. Category management programs have significantly increased sales and profits," said James Litts, president of the Johnson & Johnson Customer Support Center, New Brunswick, N.J. He spoke here at a health and beauty ...

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