Kiosks have had their share of challenges and even failures in supermarkets. Now a new generation of information and self-service kiosks has surfaced to improve usage and effectiveness. Maturing technology has enabled many retailers to employ a new and improved crop of programs aimed at building customer loyalty, increasing product sales and boosting cross-sell opportunities. "There's an exciting future for kiosks," said Dennis McCoy, kiosk project manager, Lunds and Byerly's, two banners ...

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