HOUSTON -- Kroger Co.'s success in reaping measurable benefits using labor-scheduling software for the front end is now prompting the chain to look at expanding the program to other areas of the store. The labor-scheduling program at the front end has resulted in better customer service levels, improved employee relations, reduced production time in generating schedules and fewer errors, said Tom Murphy, vice president of management information systems at Kroger, Cincinnati. "We measure ...

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