SAN FRANCISCO -- Lever Bros.' investment in trained people has helped to make its vendor-managed inventory program a success, said Barry Clum, who manages VMI for the New York-based firm. "We invested in training before we had the customers we needed to make the program work. Once you get the program up and people are not trained, you will fail," he said, speaking at a VMI conference here sponsored by the Institute for International Research, New York. Clum suggested that planners have a ...

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