ELMHURST, Ill. -- Convenience-store chain White Hen Pantry here has made a high level of service the hallmark of its new meals-format store. The new concept breaks the C-store mold of self-service, while still following a philosophy of making the store visit convenient, easy and fast. Its mainstay is a staff trained for interaction, and some observers are considering the operation an intriguing exercise in providing service in a small space. The 4,000-square-foot store located in a strip ...
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