WINSTON-SALEM, N.C. -- An Internet shopping service at Lowes Foods here is providing executives with early warnings about potential store-level problems. A steady stream of e-mail surveys from Internet customers is being used to track 20 attributes ranging from produce quality to the friendliness of store employees, said Terry Moore, e-commerce director. "If we're seeing [satisfaction scores] in our perishables departments start to fall or trend down, we'll ask 'Is there an issue with a ...
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