Fluid integration of multiple applications in an open-systems computing environment remains an elusive goal for many retailers. A short time ago, leading-edge retailers championed open systems' attributes of software portability, scalability and interoperability. Today they wrestle with achieving the latter objective because integrating various applications in an open environment is no easy task. "It's very fragmented. I think all of us are trying in one way or another to get it done but ...

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