The need to maintain top-rank customer service has a number of distributors hitting the brakes before deciding to outsource their fleet management. Many retailers and wholesalers are either keeping all transportation operations in-house or outsourcing only those functions that will not affect the high service levels expected by their stores. "We have been able to maintain a 95% [on-time] delivery schedule. That would be hard to do without control over routing and drivers," said Dave ...

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