Supermarket chains are beginning to mine many segments of the labor pool, mentor store-level workers, and fund higher education for their most promising staffers. These programs carry ambitious goals -- to stem costly turnover that can exceed 100% annually, groom the next generation of store managers and corporate executives, and build store teams that excel at satisfying and retaining customers who are prized in an industry netting 1%. "Limiting turnover can improve the bottom line ...

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