PALO ALTO, Calif. -- Piazza's Fine Foods here is fighting deli counter gridlock by reconfiguring department staffing to better reflect traffic flow. The focus for the staffing initiative is the operator's fresh, made-to-order sandwich program, a successful element within Piazza's in-store food-service operation. The problem is that the element is too successful, and thus has been overwhelmed during peaks in store traffic, said Gary Piazza, the store's owner. "Fresh deli sandwiches, made to ...

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