WEST SACRAMENTO, Calif. -- Raley's Supermarkets here is currently installing an integrated Web-based help-desk solution in an effort to reduce computer-system repair costs and system downtime and increase its end-user self-service skills. The integrated solution will run on the retailer's Windows NT operating platform and allow 1,800 corporate and store employees and 500 help-desk agents to communicate and to access the retailer's system-support information, according to a source familiar ...

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