WEST SACRAMENTO, Calif. -- Raley's Supermarkets here is currently installing an integrated Web-based help-desk solution in an effort to reduce computer-system repair costs and system downtime and increase its end-user self-service skills. The integrated solution will run on the retailer's Windows NT operating platform and allow 1,800 corporate and store employees and 500 help-desk agents to communicate and to access the retailer's system-support information, according to a source familiar ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.