LAUREL, Md. -- The Retail Bakers of America here has released a deli skills training program on video. The training program uses 10 video tapes and related workbooks, designed to teach employees the basics of deli operations. The self-paced program covers product knowledge, customer service, selling techniques, deli safety, receiving and storage, equipment and preparation, shrink control, merchandising, sanitation and general deli knowledge. Participants take both pre- and post-program ...

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