PALM SPRINGS, Calif. -- Business process re-engineering is a lot more than a buzzword. And if the experiences of two major operators, Fred Meyer Inc. and Spartan Stores, are any indication, more companies should take a closer look at how they are structured and operated. Spartan Stores, for its part, "began a re-engineering program 18 months ago, and it will continue to be the major focus for us for the next two to three years," said David Couch, director of management information systems ...

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