The good news about the year just closed is that the industry started to stir from a long slumber and move in proactive ways to retain and recapture business that was draining away toward non-conventional retailing formats. The better news is that there's every reason to anticipate that this year will be the time that the changes now being put into effect will produce an even more tangible payoff for those players making the right moves. Take a look at the news feature referenced on Page 1 ...

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