Business process re-engineering may not be much fun to go through. But it could be the necessary leap companies have to take to survive. In an era dominated by change, from the blurring of traditional class-of-trade distinctions to the implementation of the industry's Efficient Consumer Response initiative, companies are being forced to re-evaluate and reshape their organizational structure and how they operate. "The steel industry, the auto industry, banking, insurance -- they've all had ...

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