Retailers still clinging to their manual back-door receiving operations are hearing a wake-up call they can no longer ignore: Those with automated systems are snatching gross margin points from those who don't. Computerized direct-store-delivery systems are boosting retailers' gross profit margins by as much as 3%, with most reporting a minimum increase of 0.5%, retailers told SN. And as one retailer put it, "The extra half a percent [profit margin increase] we picked up came from ...

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