The customer survey is king at Food Lion. hief executive officer of the Salisbury, N.C.-based chain, told investors at the Piper Jaffray Conference that Food Lion is putting more emphasis than ever on responses it receives from both customers and noncustomers in the various surveys it conducts. "In order to put together our business strategy, we felt it was very important to become completely in tune with the wants and desires of our customer," he said. What Food Lion management heard from ...

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