Restaurants have nothing to learn from supermarkets. That statement seems like conventional wisdom in the grocery business, where executives talk about the need to emulate restaurant innovation, but rarely assume restaurants can learn from them. Pat Klinger has a different point of view. He is director of future initiatives for Vancouver, Wash.-based The Holland Inc., parent company of Northwest U.S. restaurant chains Burgerville USA, noodlin' and Beaches. As a panelist at a recent ...
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