ORLANDO, Fla. — The lack of investment in human capital is the greatest problem facing the food industry today, according to Rajiv Lal, a professor of retailing at Harvard Business School. Lal, a speaker at last week's Food Marketing Institute Midwinter Executive Conference here, said the problem manifests itself at store level and throughout middle and top management posts. “People are taken for granted in the food business,” he said. “It's an army of people who are doing all the work, ...
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