ANN ARBOR, Mich. -- For such a tight-fitting, well-oiled cheese program as the one at Zingerman's Delicatessen here to work, employee education is essential. ent as well as the other retail departments in the store, according to Matt Morgan, retail manager. The manual is designed to create goals and benchmarks for the employees, Morgan told SN. For example, it may inform the employee that by a particular day in the training regimen, he or she should be able to identify a certain type of ...

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