SPOKANE, Wash. -- When Grant MacLean first became the pharmacy manager at a Rosauers supermarket in 1974 in Kalispell, Mont., the pharmacy wasn't doing that well. So instead of staying inside the pharmacy waiting for customers to come by, MacLean went out to where the grocery customers were. He started bagging groceries at the checkout, even helping carry out groceries to the parking lot, all the while talking up the pharmacy and handing out pharmacy coupons. "The idea was to get across ...

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