Safety pays. At a time when retailers are examining every cost driver in their operations, many are finding that some of the most impressive savings come from well-executed safety initiatives. Retailers such as Balls Food Stores, Kansas City, Kan., which has reduced workers' compensation claims by 33%, told SN there are a number of measures that can improve safety. The most effective programs, they say, stress thorough training and awareness and are reinforced by accountability at all ...

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