Retailers recognize the potential of self-checkout systems to improve customer service and reduce front-end labor costs. But adoption of the technology remains limited, even as long-time users take steps to expand their investment in self-checkout. Some of the country's largest retailers, including Kroger Co., Cincinnati, and A&P, Montvale, N.J., have recently rolled out self-checkout systems to additional stores. Other chains, such as Winn-Dixie Stores, Jacksonville, Fla., are ...
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