Once confined mostly to large supermarket chains, computer-based training for front-end employees is filtering down to smaller, independent stores. This progression is being spurred by wholesalers that view CBT as a solution that can improve retailers' efficiency, as well as help the wholesalers move more merchandise. "CBT now is where scanning was in the 1970s," said David Brown, manager of computer-based training at Fleming Retail Education Services, a division of Fleming Cos., Oklahoma ...

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