Mon, 2003-10-06 12:00
Rank, Technology, Response*
heckout available throughout the store: 89%
2) Self-service computer screens providing location of products in the store: 73%
3) Self-service computer screens to help determine whether a consumer had all the products necessary to complete a project: 70%
4) Computer screens providing special promotions and discounts: 69%
5) Self-service computer screens throughout the store providing information about products: 68%
6) Self-checkout at department locations throughout the store: 65%
7) Self-checkout at the main bank of registers: 63%
8) In-store computer screens to order product not available in the store: 63%
9) Self-service computer screens throughout the store providing information about how to use products: 61%
*Percentage saying "yes" when asked if they would use feature/service if available.
Source: Cap Gemini Ernst & Young, Intel and Cisco Systems
Photographs courtesy of NCR
Syndicate
