CHESHUNT, England -- Tesco here is using labor scheduling software to accomplish the seemingly impossible -- ensuring that a customer has no more than one person ahead in line at the checkout. Tesco, the U.K.'s biggest supermarket chain, prides itself on trying to adhere to this OIF (one in front) customer-service strategy, observers said. Previously the policy had been managed by a variety of manual methods and complex spreadsheets. Now Tesco is using a staff scheduling system, called ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Registering for content on Supermarket News will give youINSTANTaccess to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’sFREE, easy and quick. What are you waiting for!In addition you will also receive complimentary access to the SN salary survey data tables.
Attention Paid Print Subscribers: While you have already been grantedfreeaccess to SNwe ask that youregister now.We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.