GRAND RAPIDS, Mich. -- Spartan Stores here said last week it has installed a Web-based customer service desk in all of its 47 stores. The new application is called the Magic Total Service Desk (TSD) and it is supplied by Magic Solutions of Santa Clara, Calif. Magic Solutions is a division of Network Associates. "Spartan Stores needed a scalable and cost-efficient service desk to help address very critical and time-sensitive needs for both its employees and customers," said Joe Bruinsma, ...

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