NEW ORLEANS -- Consumers are eating more cake than they did four years ago, and they care less about nutrition labeling than they do about customer service. That's what Rosita Thomas, vice president of research operations for Frederick Schneider Research, Washington, told attendees at the International Dairy-Deli-Bakery Association's Dairy-Deli-Bake '99 seminar and expo here. Thomas drew her conclusions from new consumer research commissioned by the Madison, Wis.-based IDDBA. Thomas ...

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