LONDON - In the wake of Tesco's recent announcement that it will open a new, small-format retail food concept on the West Coast next year, questions are being raised about a possible conflict of interest involving the British supermarket giant's loyalty program.
Tesco, based here, built its highly successful Clubcard loyalty program during the 1990s in close partnership with Dunnhumby, a loyalty marketing firm also based here. Tesco now owns 51% of Dunnhumby. Meanwhile, in 2003 Dunnhumby ...
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