RICHMOND, Va. -- Ukrop's Super Markets here is featured as one of nine top service-oriented companies in a new book that examines the nature of quality customer service. In particular, the 26-unit, family-owned chain is cited for its quick response to customers' quests for meal solutions, which includes large self-serve salad bars in many units. The book, "Discovering the Soul of Service," was written by Leonard L. Berry, author of "On Great Service" which was published five years ago. In ...

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