RICHMOND, Va. -- Ukrop's Super Markets here is featured as one of nine top service-oriented companies in a new book that examines the nature of quality customer service. In particular, the 26-unit, family-owned chain is cited for its quick response to customers' quests for meal solutions, which includes large self-serve salad bars in many units. The book, "Discovering the Soul of Service," was written by Leonard L. Berry, author of "On Great Service" which was published five years ago. In ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Registering for content on Supermarket News will give youINSTANTaccess to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’sFREE, easy and quick. What are you waiting for!In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been grantedfreeaccess to SNwe ask that youregister now.We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.