LAS VEGAS -- Customer satisfaction and retailer dissatisfaction were the subjects of a war of words at the Video Software Dealers Association convention held here earlier this month. On the first day of the July 8 to 11 show, independent retailers held a rally away from the Las Vegas Convention Center, where Bob Webb, president of the Independent Video Retailers Group, Decatur, Ill., alleged improprieties in deals between the major studios and large video specialty chains. Retailers at the ...

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