WASHINGTON -- Whatever innovations retailers undertake to increase productivity are bound to fail unless employees on the front line are made part of the process, according to Randall Mott, vice president and chief information officer at Wal-Mart Stores, Bentonville, Ark. Store-level employees need to be informed and allowed to voice their opinions about any new automated electronic system well before a corporate-level decision is made to install it, Mott said. "Too many times the person ...

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