NEW YORK -- Building customer loyalty on the Web is the key to establishing an on-line presence. Retailers should be brainstorming on how they can do more for their best on-line customers, particularly fostering relationships with non-competing retailers as well as manufacturers and other service providers, according to a panel of speakers at the National Retail Federation's Annual Convention and Expo held here last week. "[Retailers] need to focus on data mining to make the on-line ...

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