ANAHEIM, Calif. — Like contrite children, retailers listened when they were scolded for treating new hires with little respect and a lack of oversight. After recounting some first-day-on-the-job fiascoes that have left young employees in tears, former supermarket executive Harold Lloyd placed the blame for rapid, expensive turnover right at the feet of the employer. Then he underscored the cost of such turnover and showed how money could be saved with a minimal investment of time and money. ...

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