LAKELAND, Fla. — Despite the recent rise in food prices, customer satisfaction with supermarkets is up 1.3% to its highest level in 14 years, according to the American Customer Satisfaction Index. Publix here was found to be the highest-ranking chain for the 14th consecutive year in a row. It obtained a score of 83. The ranking is determined through customer interviews and based on factors including customer expectations, perceived quality, perceived value, customer complaints and customer ...

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