After the last of Dorothy Lane Market's three locations to extinguish cigarette sales kicked the habit three months ago, customers took the news in stride. “There were no angry shoppers who said ‘I'll never shop here again,’” said Kathy Neufarth, spokeswoman at the Dayton, Ohio-based independent. “We did have a few disappointed shoppers that said, ‘Now I'm going to have to make an extra stop somewhere else,’ but they understood.” Shopper tolerance comes as no surprise to George Rosenbaum, ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Registering for content on Supermarket News will give youINSTANTaccess to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’sFREE, easy and quick. What are you waiting for!In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been grantedfreeaccess to SNwe ask that youregister now.We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.