DEFIANCE, Ohio — For a 12-store food retailer, Chief Super Market here, runner-up for SN’s 2011 Food Safety Innovation Award, puts an unusual emphasis on education. In 2009, the retailer, which runs eight stores in northwest Ohio under the Chief banner and four under Rays, launched Chief University to train both management and hourly employees in the finer points of food retailing. “We decided the training we had in the past was not working — there was a lot of ...

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